Support

Once Setup 6

• Setting up your Once Mobile Users
• Using Once Setup on multiple computers.
• Printing Worksheets and Quote/Invoices
• Changing your Once Account Email
• Separate Worksheets per product type

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Video Tutorials and Guides 3

• High Level Guides to Once, How it works and setup.
• Once Mobile Training Video
• Changing Currency Settings

Once Setup 18

• How do I copy prices from a spreadsheet?
• Why is my price list not pasting into Once Setup?
• As a trade supplier, can I share my catalogue with customers?
• Applying a price increase to your trade prices
• What settings can I change from Once Setup?

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Choosing Once 5

• Is there a limit to the number of users?
• Does Once Mobile work on Android and Apple tablets?
• How is Once going to save my business money?”
• Does Once have a calendar feature?
• Once and the General Data Protection Regulation (GDPR)

Common Issues 9

• Why is my data not uploading from Once Setup?
• I can't install a Once App on my Computer
• Why is my logo or other images not displaying in emails?
• Why is is the customer signature not displaying in emails?
• Where do I find my Once Email and User ID?

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Subscription questions 4

• Is Once a monthly subscription?
• What happens if I miss a payment?
• How do I change the number of users in my subscription?
• Deleting my Once Connected data

Once Mobile 3

• Can I start a quote/order in my shop and then send it to a surveyor ahead of an appointment?
• Passing orders between users and storing completed orders/quotes
• How do I replace a tablet or restore my Once Mobile data?

Scheduling and Order Management 0

Advanced Topics 2

• Managing Multiple Once Accounts e.g. for Trade Customers
• Storing Quotes and Orders in your email system

Installing Once 2

• Downloading and Installing Once Setup and One Mobile
• Updating Once Setup and Once Mobile

Once Catalogues 1

• Supplier Catalogues

Licences 2

• Third Party Licences
• Once Connected Terms and Conditions

Once Track Information 10

• Once Track Features
• Once Track Installation and Releases
• Using the Once Track Report Template Editor
• Once Track Label Printing
• Once Track Due Dates and Suppliers

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Once Calendar Information 11

• Order Tracking and Appointment Manager
• Latest Release: Once Time 1.6.0
• Sending SMS (text) messages from the Once Calendar
• Adding document links to customer emails
• Sending Appointments to Once Mobile users

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Once Mobile and Once Setup Releases 7

• Once Mobile Releases
• Once Mobile Release 3.6.4
• Once Mobile 3.5.2
• Once Setup and Once Mobile V3. December 2020
• Once Mobile Release 3.2.9/3.2.10

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Once Time Releases 4

• Once Time 1.6.0 and 1.6.1 (iOS)
• Once Time 1.4.4/1.5.5
• Once Time 1.5 (Jan 31 2022)
• Once Time 1.2.4 (June 2020)

Urban Shutters Information 3

• The Urban Shutters Ordering Application
• Urban Shutters Release 1.7.3
• Using The Urban Shutters Ordering App