Support

Installing Once 2

• Downloading and Installing Once Setup and One Mobile
• Updating Once Setup and Once Mobile

Once Catalogues 1

• Supplier Catalogues

Once Mobile and Once Setup Releases 8

• Once Mobile 3.5.2
• Once Setup and Once Mobile V3. December 2020
• Once Mobile Release 3.2.9/3.2.10
• Once Mobile Release 3.1.1
• Once Mobile Release 3.1

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Once Time Releases 4

• Once Time 1.4.4/1.5.5
• Once Time 1.5 (Jan 31 2022)
• Once Time 1.2.4 (June 2020)
• Once Time 1.2.2

Once Setup 7

• Setting up your Once Mobile Users
• Using Once Setup on multiple computers.
• Printing Worksheets and Quote/Invoices
• How long will it take me to put all of my own price lists into Once?
• Changing your Once Account Email

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Video Tutorials and Guides 2

• High Level Guides to Once, How it works and setup.
• Once Mobile Training Video

Once Setup 18

• How do I copy prices from a spreadsheet?
• Why is my price list not pasting into Once Setup?
• As a trade supplier, can I share my catalogue with customers?
• What settings can I customise?
• How do I import a Catalogue into Once Setup?

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Choosing Once 7

• Is there a limit to the number of users?
• Does Once Mobile work on Android and Apple tablets?
• How is Once going to save my business money?”
• Does Once have a calendar feature?
• Does Once plug in to Sage?

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Common Issues 9

• Why is my data not uploading from Once Setup?
• I can't install Once Setup on my Computer
• I can't install Once Mobile on my tablet
• Why is my logo or other images not displaying in emails?
• Why is is the customer signature not displaying in emails?

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Subscription questions 4

• Is Once a monthly subscription?
• What happens if I miss a payment?
• How do I change the number of users in my subscription?
• How do I replace a tablet?

Once Mobile 4

• How quick are updates from Once Setup to Once Mobile?
• Can I start a quote/order in my shop and then send it to a surveyor ahead of an appointment?
• Passing orders between users and storing completed orders/quotes
• Applying a price increase to your trade prices

What can Once do for my business? 1

• Once in 2 minutes

Scheduling and Order Management 3

• Scheduling and Order Management Video
• Storing Quotes and Orders in your email system
• Trello as an Order Management System

Advanced Topics 2

• Managing Once Accounts for Trade Customers
• Managing multiple price lists or businesses

Once Track Information 3

• Once Track Features
• Once Track Releases
• Using the Once Track Report Editor

OnceTime Information 10

• Once Time - The smart calendar and appointment manager.
• Latest Release: Once Time 1.2.4
• Sending SMS (text) messages from Once Time
• Syncing between devices
• Adding document links to customer emails

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Urban Shutters Information 2

• Urban Shutters Release
• Urban Shutters Release 1.6.5