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FAQs
Once Setup
18
How do I copy prices from a spreadsheet?
Why is my price list not pasting into Once Setup?
As a trade supplier, can I share my catalogue with customers?
Applying a price increase to your trade prices
What settings can I change from Once Setup?
View all 18
Choosing Once
5
Is there a limit to the number of users?
Does Once Mobile work on Android and Apple tablets?
How is Once going to save my business money?”
Does Once have a calendar feature?
Once and the General Data Protection Regulation (GDPR)
Common Issues
9
Why is my data not uploading from Once Setup?
I can't install a Once App on my Computer
Why is my logo or other images not displaying in emails?
Why is is the customer signature not displaying in emails?
Where do I find my Once Email and User ID?
View all 9
Subscription questions
4
Is Once a monthly subscription?
What happens if I miss a payment?
How do I change the number of users in my subscription?
Deleting my Once Connected data
Once Mobile
3
Can I start a quote/order in my shop and then send it to a surveyor ahead of an appointment?
Passing orders between users and storing completed orders/quotes
How do I replace a tablet or restore my Once Mobile data?
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